Revised Effective March 9, 2010
Welcome to the Hotels.com website (the "Website"). This Website is provided solely to assist
customers in gathering travel information, determining the availability of travel-related goods
and services, making legitimate reservations or otherwise transacting business with travel
suppliers, and for no other purposes. The terms "we", "us", "our" and "Hotels.com" refer to
Hotels.com, L.P., a Texas limited partnership and/or our subsidiaries. The term "you" refers to
the customer visiting the Website and/or booking a reservation through us on this Website, or
through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all
the terms, conditions, and notices set forth below (collectively, the "Agreement"). By
accessing or using this Website in any manner, you agree to be bound by the Agreement. Please
read the Agreement carefully. If you do not accept all of these terms and conditions, please do
not use this Website. Be sure to return to this page periodically to review the most current
version of the Agreement. We reserve the right at any time, at our sole discretion, to change
or otherwise modify the Agreement without prior notice, and your continued access or use of
this Website signifies your acceptance of the updated or modified Agreement.
As a condition of your use of this Website, you warrant that
The content and information on this Website (including, but not limited to, price and
availability of travel services), as well as the infrastructure used to provide such content
and information, is proprietary to us or our suppliers and providers. While you may make
limited copies of your travel itinerary (and related documents) for travel or services booked
through this Website, you agree not to otherwise modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, create derivative works from, transfer, or sell or
re-sell any information, software, products, or services obtained from or through this Website.
Additionally, you agree not to:
Separate terms and conditions will apply to your reservation and purchase of travel- related
goods and services that you select. Please read these separate terms and conditions carefully.
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you
elect to deal, including, but not limited to, payment of all amounts when due and compliance
with the supplier's rules and restrictions regarding availability and use of fares, products, or
services. We reserve the right to cancel your booking if full payment is not received in a timely
fashion. You acknowledge that some third-party providers offering certain services and/or
activities may require you to sign their liability waiver prior to participating in the service
and/or activity they offer. You understand that any violation of any such supplier's rules and
restrictions may result in cancellation of your reservation(s), in your being denied access to
the applicable travel product or services, in your forfeiting any monies paid for such
reservation(s), and/or in our debiting your account for any costs we incur as a result of such
Hotels.com believes in protecting your privacy. Please click here to review our current
We appreciate hearing from you. Please be aware that by submitting content to this Website
by electronic mail, postings on this Website or otherwise, including any hotel reviews,
photographs, video, questions, comments, suggestions, ideas or the like contained in any
submissions (collectively, "Submissions"), you (a) grant Hotels.com and its affiliates a
nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right
to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from
and publicly display and perform such Submissions throughout the world in any media, now known
or hereafter devised; and (b) grant Hotels.com and its affiliates and sublicensees the right to
use the name that you submit in connection with such Submission, if they choose. However, you
acknowledge that Hotels.com may choose to provide attribution of your comments or reviews (for
example, listing your name and hometown on a hotel review that you submit) at our discretion.
You further grant Hotels.com the right to pursue at law any person or entity that violates your
or Hotels.com's rights in the Submissions by a breach of this Agreement. We take no
responsibility and assume no liability for any Submissions posted or submitted by you. If you
do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but
not limited to, reviews posted to this Website). You are prohibited from posting or
transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory,
obscene, pornographic, or other material or content that would violate rights of publicity
and/or privacy or that would violate any law; (ii) any commercial material or content
(including, but not limited to, solicitation of funds, advertising, or marketing of any good or
services); and (iii) any material or content that infringes, misappropriates or violates any
copyright, trademark, patent right or other proprietary right of any third party. You shall be
solely liable for any damages resulting from any violation of the foregoing restrictions, or
any other harm resulting from your posting of content to this Website. You acknowledge that
Hotels.com has the right to control (e.g. use, publish, remove) any content you submit without
notice to you. If you submit more than one review for the same hotel, only your most recent
submission is eligible for use.
If you believe in good faith that materials hosted by us infringe your copyright, you (or
your agent) may send us a written notice that includes the following information:
Notices with respect to this Website should be sent to:
Hotels.com, L.P. c/o NRAI , 16055 Space Center Blvd., Suite 235, Houston, TX 77062;
firstname.lastname@example.org; by phone at or by fax at 425-679-7251
We will review and address all notices that comply with the requirements above.
We suggest that you consult your legal advisor before filing a notice or counter-notice.
Also, be aware that you may be liable for damages if you make a false claim of copyright
You acknowledge that Hotels.com pre-negotiates certain room rates with hotel suppliers to facilitate the
booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-
negotiated room rate for rooms reserved on your behalf by Hotels.com and the facilitation fee retained by
Hotels.com to compensate us for our services. You authorize Hotels.com to book reservations for the total
reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service
fees, and where applicable, taxes on Hotels.com’s services. You agree that your credit card will be charged by
Hotels.com for the total reservation price. Upon submitting your reservation request you authorize Hotels.com
to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that, except as provided below with respect to tax obligations on the amounts
we retain for our services. Hotels.com does not collect taxes for remittance to applicable taxing authorities.
The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax,
value added tax, etc) that Hotels.com pays to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers
invoice Hotels.com for tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the
applicable taxing jurisdictions. Hotels.com does not act as co-vendors with the supplier with whom we book or
reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The
actual tax amounts paid by Hotels.com to the hotel suppliers may vary from the tax recovery charge amounts,
depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We
retain our fees as compensation in servicing your travel reservation. Our fees vary based on the
amount and type of hotel reservation.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee)
in certain jurisdictions. For hotel stays in New York State, but outside of New York City, tax recovery charges, as described above, are collected
to cover the taxes due on the rent received by the hotel for the room and there is no local hotel occupancy tax due on our services. The actual tax
amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate
reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit
will be forfeited. If you wish to book 9 or more rooms, you must contact Expedia’s group travel specialists by phone or by filling out the
group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked
to sign a written contract and/or pay a nonrefundable deposit.
With certain hotels, you may be presented with the option to pay online immediately or to pay later at the hotel itself. If you select
the option to pay online immediately, you will be charged the amount in the currency that you select immediately. If you select to pay
later at the hotel itself, the hotel will charge you in the local currency of the relevant hotel at the time of your stay. Tax rates and foreign
exchange rates could change in the time between booking and stay.
Hotels.com has waived its change and cancellation fees for lodging bookings. You can change
or cancel your lodging booking online or by calling . You may still be subject to
change and cancellation fees that our lodging suppliers impose and require us to pass on, as
indicated in the rules and restrictions for the reservation. Valid only for lodging bookings
made after May 17, 2007. Fee waivers are applicable only to Hotels.com change and cancellation
fees. Hotels, vacation properties, condominiums, bed and breakfast and other suppliers may
impose their own change and/or cancellation fees. Change and cancellation requirements and
penalties vary by supplier. Check your booking confirmation for details. To change or cancel
your lodging booking, go online or call . The Hotels.com fee waivers may be
discontinued or modified at any time. These terms and conditions may not be changed by any
unauthorized person, including employees of Hotels.com.
You agree to pay any supplier required cancellation or change fees that you incur. In
limited cases, some hotels do not permit changes to or cancellations of reservations after they
are made, as indicated in the rules and restrictions for the hotel reservation. You agree to
abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
welcomerewardsTM Terms & Conditions
The welcomerewardsTM Program (the "Program") began at 1:00 p.m. Central Time on July 10, 2008. When you book and complete ten (10) nights at a welcomerewards eligible property, through Hotels.com or the Hotels.com Call Center (at 800-2-HOTELS (800-246-8357)), you will earn one (1) free night at a Hotels.com welcomerewards property. The Program is subject to these welcomerewards Terms & Conditions and the Hotels.com Terms & Conditions of which these welcomerewards Terms form part.
welcomerewardsTM also means Welcome Rewards in these Terms & Conditions.
The Program is open only to individuals who are eighteen (18) and older, have a valid email address and have enrolled in the Program. Companies, associations, or other groups may not participate. Bookings made through the B.E.S.T program by employees of Expedia, Inc are not eligible. If an employee of Expedia, Inc. makes an eligible booking without using his/her employee discount, then that booking will be eligible.
Earning Loyalty Credits
You will receive one (1) loyalty credit for each qualifying night's stay. Subject to the exclusions below, bookings made at any welcomerewards eligible property qualify for the welcomerewards Program. The following bookings do not qualify:
To receive credit for a stay, you must sign in to your Hotels.com account (your "Account") when booking online. To receive credit for a stay, when booking by phone, you must give the email address associated with your welcomerewards membership to the Call Center agent prior to booking. You cannot receive credit for a booking after the booking has been made.
Only the customer booking the qualifying hotel stay receives the loyalty credit. Guests do not.
Loyalty credits will be added to your Account within seventy-two (72) hours after you have completed your hotel stay.
You can check your Account and see how many loyalty credits you have earned at any time by logging into your Account at Hotels.com (the "Website") or calling the Hotels.com Call Center (at 800-2-HOTELS (800-246-8357)). You are responsible for ensuring the accuracy of your Account. If you believe that a booking was not accurately counted, call the Hotels.com Call Center, and we will investigate the matter. Bookings that are determined to be invalid as set forth herein are subject to disqualification.
Redeeming Loyalty Credits
When you have accrued ten (10) loyalty credits, you will receive one (1) free night at a welcomerewards eligible property. You can redeem your free night when you book a qualifying stay online or by phone.
The value of the free night will be based on the ten (10) non-expired loyalty credits associated with the reward night. The maximum value of the free night will be equal to the average daily rate, excluding taxes and fees, of the ten (10) night stays for which the credits were earned. You are responsible for paying for taxes, fees, meals, incidentals and any other costs associated with the booking or stay. Where multiple currencies are used in earning your loyalty credits, the value of each credit is currently calculated using the currency you paid in earning the majority of the credits. Effective October 4, 2011, each credit will be calculated and displayed in the currency you used when you first booked a room as a welcomerewards member. Credits earned prior to October 4, 2011 that are not in the currency you used when you first booked as a Program member will be converted to the currency you used in your first booking based on historical conversion rates.
Free night stays are subject to all applicable booking terms and conditions. You will not earn a loyalty credit for a free reward night's stay. Loyalty credits have no cash value, and the free night cannot be redeemed for cash. Moreover, if the night’s stay for which you are redeeming your free night costs less than the maximum value of your free night, you will not receive the balance in cash, credit or otherwise.
If you use the free night for a night’s stay that costs more than the maximum value of the free night, you must pay the difference.
If you have accumulated more than one free night, you may choose which free night to apply to a particular booking.
Your free night booking cannot be combined with any other offer, coupon, voucher or discount. This means, for example, that when you book your free night, you cannot also use a coupon.
If you redeem your free night for a booking that includes more than one night, the reward will automatically be applied to the most expensive night in the reservation, subject to its maximum value.
Free night stays are subject to all applicable room cancellation policies imposed by the property and passed on by Hotels.com. If you cancel a free night within the allowed cancellation period, your loyalty credits will be returned to your account. If you cancel a free night outside the timeframe that the cancellation policy allows, your credits will not be returned and you will lose the credits associated with the free night.
If you have to modify the dates of a booking that includes a free night, then you must cancel the booking and re-book applying the free night to the new booking.
Program Changes and Termination
Before October 4, 2011, each loyalty credit is valid for three (3) years from the date it is earned. After three (3) years from the date a loyalty credit is earned, the loyalty credit will expire and you will not be able to use that loyalty credit toward a free night.
Beginning October 4, 2011, loyalty credits will not expire as long as there is a qualifying purchase or redemption activity associated with your welcomerewards account at least once every 12 months. Each time a qualifying activity occurs, the expiration will be extended for another 12 months. "Qualifying purchase or redemption activity" means a rewards-eligible stay which has been both booked AND completed, or a redemption of loyalty credits for 1 or more free- nights. If there is no qualifying purchase or redemption activity during 12 month period, all credits in your account will expire and your account may be deactivated. Once expired, welcomerewards loyalty credits will not be reinstated. To learn more about your expiration status, please sign in to your account at Hotels.com and view your account status online.
Hotels.com may modify any of the terms and conditions governing the Program – including, but not limited to, the rules for earning loyalty credits, the rules for redeeming loyalty credits, the hotels at which free nights may be redeemed, and the maximum value of a free night – at any time, with or without notice, even though these changes may affect your ability to use any loyalty credits or unredeemed free nights you have already earned. We may communicate changes to you electronically via email, through the Hotels.com website or other means.
The Program has no predetermined termination date and may continue until such time as Hotels.com decides to terminate the Program. Hotels.com may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date Program termination is announced to use any loyalty credits remaining in your account. After that date, any loyalty credits will be forfeited without compensation.
Your continued participation in the Program constitutes your acceptance of any changes to these welcomerewards Terms & Conditions. You are responsible for remaining knowledgeable as to any changes that Hotels.com may make to these welcomerewards Terms & Conditions. The most current version of these welcomerewards Terms & Conditions will be available on the Website and will supersede all previous versions.
Best Price Guarantee Terms
Hotels.com reserves the right to discontinue the participation privileges of any individual who engages in any fraudulent activity or uses the Program in a manner inconsistent with these welcomerewards Terms & Conditions or any federal or state laws, statutes, or ordinances. Discontinued participation privileges may result in the loss of all accumulated loyalty credits and benefits. In addition to discontinuance of participation privileges, Hotels.com shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary. While you are enrolled in the welcomerewards program, we may communicate with you via email regarding updates on your account or transactions. Loyalty credits do not constitute the property of any participant and may not be sold, transferred, combined with any other member's account, or assigned, and are not transferable upon death, as part of a domestic relations matter, or otherwise by operation of law. Except where prohibited, you agree that any and all disputes, claims, and causes of action arising out of, or connected with, the Program shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Dallas County, Texas. All issues and questions concerning the construction, validity, interpretation, and enforceability of these welcomerewards Terms & Conditions, your rights and obligations, or the rights and obligations of Hotels.com in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of Texas, without giving effect to any choice of law or conflict of law rules (whether of the State of Texas or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Texas.
The Program is void where prohibited by law. The failure of Hotels.com to enforce any provision of these welcomerewards Terms & Conditions shall not constitute a waiver of that or any other provision. Hotels.com's decisions as to all questions or disputes regarding Program eligibility, earning or redemption of loyalty credits or your compliance with these welcomerewards Terms & Conditions are final.
Although most travel, including travel to international destinations, is completed without
incident, travel to certain destinations may involve greater risk than others. Hotels.com urges
passengers to review travel prohibitions, warnings, announcements and advisories issued by the
United States Government prior to booking travel to international destinations. Information on
conditions in various countries and the level of risk associated with travel to particular
international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov,
www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, HOTELS.COM DOES NOT
REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE
FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS
WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR,
HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM
COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE
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CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF
OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE
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COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH
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HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, the Hotels.com Companies, the Hotels.com Affiliates or
their respective suppliers are found liable for any loss or damage which arises out of or in
any way connected with any of the occurrences described above, then the Hotels.com Companies,
the Hotels.com Affiliates or their respective suppliers liabilities will in no event exceed, in
the aggregate, the greater of (a) the transaction fees assessed for your transactions on this
Website, or (b) One-Hundred Dollars (US$100.00).
The limitation of liability reflects the allocation of risk between the parties. The
limitations specified in this section will survive and apply even if any limited remedy
specified in these terms is found to have failed of its essential purpose. The limitations of
liability provided in these terms inure to the benefit of the Hotels.com Companies, the
Hotels.com Affiliates, and/or their respective suppliers.
You agree to defend and indemnify the Hotels.com Companies, the Hotels.com Affiliates,
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from and against any claims, causes of action, demands, recoveries, losses, damages, fines,
penalties or other costs or expenses of any kind or nature including but not limited to
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not responsible for their contents or the privacy or other practices of such websites. Further,
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download (whether from this Website or other websites) is free of such items as viruses, worms,
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association with their operators.
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use of such Software is governed by the terms of the end user license agreement, if any, which
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Please note that all Software, including, without limitation, all HTML code and Active X
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prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER
OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS
WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
Currency rates are based on various publicly available sources and should be used as
guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes
are not updated every day. Check the date on the currency converter feature for the day that
currency was last updated. The information supplied by this application is believed to be
accurate, but the Hotels.com Companies, the Hotels.com Affiliates, and/or our respective
suppliers do not warrant or guarantee such accuracy. When using this information for any
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the currency rates. We do not authorize the use of this information for any purpose other than
your personal use and you are expressly prohibited from the resale, redistribution, and use of
this information for commercial purposes.
All contents of this Website are © 2012 Hotels.com, L.P. All rights reserved. Hotels.com,
L.P. is not responsible for content on websites
operated by parties other than Hotels.com, L.P. Hotels.com, Hotels, Hotels.com Wake Up Happy,
Best Prices. Best Places. Guaranteed., FiveStar, Hotel Price Index, Hoteles, Hotles, HPI, IAN,
IAN.com, Marvillo, Wake Up Happy, WelcomeRewards, the Smart Character, the WelcomeRewards logo
and the Hotels.com logo are either registered trademarks or trademarks of Hotels.com, L.P. in
the U.S. and/or other countries. Other logos and product and company names mentioned herein
may be the trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by e-mailing us at
email@example.com . We only address messages concerning brand infringement at this email address.
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Hotels.com respects the copyrights of others. If you believe in good faith that materials
hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes
the following information. Please note that we will not process your complaint if it isn't properly
filled out or if the complaint is incomplete:
Notices with respect to this Website should be sent to us by email to firstname.lastname@example.org for the fastest resolution.
You may also send us your notice using the contact information below:
Attn: IP/Trademark Legal Dept., DMCA Complaints
16055 Space Center Blvd., Suite 235
Houston, TX 77062
OR you may fax it to: (425) 679-7251, Attn: IP/Trademark Legal Dept., DMCA Complaints
We will review and address all notices that comply with the requirements above.
If we remove or disable access in response to such a notice, we may notify the owner or administrator
of the affected site or content so that he or she can make a counter notification.
We suggest that you seek legal counsel before filing a notice. Any misrepresentations in your notice regarding
whether content or activity is infringing may expose you to liability for damages (including costs and attorneys' fees).
In one case involving online content (See Online Policy Group vs. Diebold, Inc.), a company paid more than $100,000 in
costs and attorneys fees after targeting content protected by the U.S. fair use doctrine.
For any additional questions regarding the DMCA process for Hotels.com, please contact us at (425) 679-3753.
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Hotels.com has adopted
a policy of terminating, in appropriate circumstances and at Hotels.com’s sole discretion, subscribers or account holders
who are deemed to be repeat infringers. Hotels.com may also at its sole discretion limit access to the Site and/or
terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there
is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please
provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer
when filing your notice.
Hotels.com does not tolerate false claims of copyright infringement. If you believe that content that
you posted to our site was mistakenly removed due to a false claim of copyright infringement, then you can
submit a DMCA Counter-Notice. When we receive a properly completed counter notification, we will forward it
to the complaining rights owner. In the U.S., the DMCA allows us to restore your content if the rights owner
does not file a court action against you within 10 business days of receiving the copy of your counter-notice.
To file a counter notification with us, you must provide a written communication by fax or regular mail
that sets forth the items specified below. Please note that you will be liable for damages (including costs
and attorneys' fees) if you materially misrepresent that content is not infringing the copyrights of others.
If you are not sure whether certain material infringes the copyrights of others, then we suggest that you first seek legal counsel.
To expedite our ability to process your counter notification, please send us your notification using the following format:
Attn: IP/Trademark Legal Dept., DMCA Complaints
16055 Space Center Blvd., Suite 235
Houston, TX 77062
This Website is operated by a U.S. entity and this Agreement is governed by the laws of the
State of Texas, USA. You hereby consent to the exclusive jurisdiction and venue of courts in
Dallas County, Texas, USA, in all disputes arising out of or relating to the use of this
Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to
all provisions of these terms and conditions, including, without limitation, this
You agree that no joint venture, partnership, or employment relationship exists between you
and the Hotels.com Companies as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing
contained in this Agreement limits our right to comply with law enforcement or other
governmental or legal requests or requirements relating to your use of this Website or
information provided to or gathered by us with respect to such use. To the extent allowed by
applicable law, you agree that you will bring any claim or cause of action arising from or
relating to your access or use of this Website within two (2) years from the date on which such
claim or action arose or accrued or such claim or cause of action will be irrevocably
If any part of this Agreement is determined to be invalid or unenforceable pursuant to
applicable law including, but not limited to, the warranty disclaimers and liability
limitations set forth above, then the invalid or unenforceable provision will be deemed
superseded by a valid, enforceable provision that most closely matches the intent of the
original provision and Agreement shall continue in effect.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire
agreement between you and Hotels.com with respect to this Website and it supersedes all prior
or contemporaneous communications and proposals, whether electronic, oral, or written, between
the customer and Hotels.com with respect to this Website. A printed version of this Agreement
and of any notice given in electronic form shall be admissible in judicial or administrative
proceedings based upon or relating to this Agreement to the same extent and subject to the same
conditions as other business documents and records originally generated and maintained in
Fictitious names of companies, products, people, characters, and/or data mentioned on this
Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
Hotels.com is a registered seller of travel in each of the states listed below:
California registration number: 2083949-50
Florida registration number: ST-36670
Iowa registration number: 862
Nevada registration number: 2007-0019
Registration as a seller of travel in California does not constitute the state's
Hotels.com, L.P.’s New York sales tax vendor registration number is 752942061
and its New York City hotel occupancy tax registration number is 033984.
Please click here for additional information:
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For quick answers to your questions or ways to contact us, visit
FAQ our Customer Care. Or,
you can write to us at:
Attn: Customer Service Hotels.com, L.P. USA 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240
Revised and Effective as of August 14, 2012
©2012 Hotels.com, L.P. All rights reserved.
© 2002-2014 Hotels.com L.P. All rights reserved. – An Expedia Inc. brand
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