Collect 10 nights. Get 1 free! Available on over 65,000 hotels worldwide. No date restrictions, just get free nights as you stay.

Here’s how it works:

  • Sign up for a Hotels.com account and join Welcome Rewards™. Already have an account? Make sure you sign in to your account when you book

  • Book hotels

    Book any qualifying Welcome Rewards™ hotels and complete your stay. Always make sure you are signed in to your account.

  • Get free nights!

    Once you collect 10 nights at any qualifying Welcome Rewards™ hotel, you will automatically get a free night that you can use towards your next booking.


Welcome Rewards™ Levels

The more you book and stay, the bigger the benefits

Stay just 10 nights in a year and become a Welcome Rewards™ Silver member with Hassle-Free Travel Guarantee, Priority Customer Service and more. Want even more benefits? Stay 30 or more nights in a year and enjoy Welcome Rewards™ Gold access to the most exclusive deals like special offers to top destinations and opportunities to win free vacations. Join now to start earning free nights.

Welcome Rewards™ Nights in a Year

Less than 10 10 - 29 30 or more

For every 10 nights get 1 free

Priority Customer Service

Hassle-Free Travel Guarantee

Early access to promotions and deals

Exclusive deals and promos

Most of the Welcome Rewards® benefits are self-explanatory. But you may be wondering what our Hassle-Free Travel Guarantee is. It’s simple. If you need to change your booking for any reason or if you have any problem with your stay, our agents will help you make new travel plans right away while minimizing any hotel charges or cancellation fees.

Member of our FIVESTAR™ program?

To make our FIVESTAR™ program even better, we’ve combined it with our Welcome Rewards™ loyalty program. You’ll continue to enjoy your FIVESTAR™ benefits - and enjoy the benefits of Welcome Rewards™, such as earning free nights.

Terms and conditions

Terms and Conditions

Revised Effective March 9, 2010

Hotels.com Website Terms, Conditions, and Notices

Agreement Between Customer and Hotels.Com, L.P.

Welcome to the Hotels.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "Hotels.com" refer to Hotels.com, L.P., a Texas limited partnership and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Use of the Website

As a condition of your use of this Website, you warrant that

  1. you are at least 18 years of age,
  2. you possess the legal authority to create a binding legal obligation,
  3. you will use this Website in accordance with this Agreement,
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
  5. all information supplied by you on this Website is true, accurate, current and complete, and
  6. if you have an Hotels.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

Supplier Rules and Restrictions

Separate terms and conditions will apply to your reservation and purchase of travel- related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Privacy Policy

Hotels.com believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of Hotels.com, to understand our practices: Privacy Policy.

Reviews, Comments and Other Submissions

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you (a) grant Hotels.com and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) grant Hotels.com and its affiliates and sublicensees the right to use the name that you submit in connection with such Submission, if they choose. However, you acknowledge that Hotels.com may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion. You further grant Hotels.com the right to pursue at law any person or entity that violates your or Hotels.com's rights in the Submissions by a breach of this Agreement. We take no responsibility and assume no liability for any Submissions posted or submitted by you. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Hotels.com has the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.
  3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices with respect to this Website should be sent to:
Hotels.com, L.P. c/o NRAI , 16055 Space Center Blvd., Suite 235, Houston, TX 77062; hotels-copyright@hotels.com; by phone at 800-246-8357 or by fax at 425-679-7251

We will review and address all notices that comply with the requirements above.

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.

Prepaid Hotel Reservations

You acknowledge that Hotels.com pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre- negotiated room rate for rooms reserved on your behalf by Hotels.com and the facilitation fee retained by Hotels.com to compensate us for our services. You authorize Hotels.com to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on Hotels.com’s services. You agree that your credit card will be charged by Hotels.com for the total reservation price. Upon submitting your reservation request you authorize Hotels.com to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that, except as provided below with respect to tax obligations on the amounts we retain for our services. Hotels.com does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Hotels.com pays to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice Hotels.com for tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Hotels.com does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Hotels.com to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our fees as compensation in servicing your travel reservation. Our fees vary based on the amount and type of hotel reservation.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. For hotel stays in New York State, but outside of New York City, tax recovery charges, as described above, are collected to cover the taxes due on the rent received by the hotel for the room and there is no local hotel occupancy tax due on our services. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact Expedia’s group travel specialists by phone or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Pay Now Online or Pay Later at Hotel Details

With certain hotels, you may be presented with the option to pay online immediately or to pay later at the hotel itself. If you select the option to pay online immediately, you will be charged the amount in the currency that you select immediately. If you select to pay later at the hotel itself, the hotel will charge you in the local currency of the relevant hotel at the time of your stay. Tax rates and foreign exchange rates could change in the time between booking and stay.

No Hotels.Com Change Or Cancellation Fees

Hotels.com has waived its change and cancellation fees for lodging bookings. You can change or cancel your lodging booking online or by calling 800-246-8357. You may still be subject to change and cancellation fees that our lodging suppliers impose and require us to pass on, as indicated in the rules and restrictions for the reservation. Valid only for lodging bookings made after May 17, 2007. Fee waivers are applicable only to Hotels.com change and cancellation fees. Hotels, vacation properties, condominiums, bed and breakfast and other suppliers may impose their own change and/or cancellation fees. Change and cancellation requirements and penalties vary by supplier. Check your booking confirmation for details. To change or cancel your lodging booking, go online or call 800-246-8357. The Hotels.com fee waivers may be discontinued or modified at any time. These terms and conditions may not be changed by any unauthorized person, including employees of Hotels.com.

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

welcomerewardsTM  Terms & Conditions

The welcomerewardsTM Program (the "Program") began at 1:00 p.m. Central Time on July 10, 2008.  When you book and complete ten (10) nights at a welcomerewards eligible property, through Hotels.com or the Hotels.com Call Center (at 800-2-HOTELS (800-246-8357)), you will earn one (1) free night at a Hotels.com welcomerewards property.  The Program is subject to these welcomerewards Terms & Conditions and the Hotels.com Terms & Conditions of which these welcomerewards Terms form part.

welcomerewardsTM also means Welcome Rewards in these Terms & Conditions.

Eligibility

The Program is open only to individuals who are eighteen (18) and older, have a valid email address and have enrolled in the Program. Companies, associations, or other groups may not participate. Bookings made through the B.E.S.T program by employees of Expedia, Inc are not eligible. If an employee of Expedia, Inc. makes an eligible booking without using his/her employee discount, then that booking will be eligible.

Earning Loyalty Credits

You will receive one (1) loyalty credit for each qualifying night's stay.  Subject to the exclusions below, bookings made at any welcomerewards eligible property qualify for the welcomerewards Program.  The following bookings do not qualify:

  1. Bookings made on a non-welcomerewards domain of Hotels.com
  2. Bookings made on a Hotels.com affiliate site
  3. Bookings made prior to 1:00 p.m. CT on July 10, 2008
  4. Package bookings (e.g., reservations hotel + air)
  5. Bookings made using a coupon, voucher or discount code
  6. Bookings made through Group Travel Services
  7. Bookings made at a price of $0 (i.e., free bookings)
  8. Bookings made on the China (Chinese language) Hotels.com website and where the booking is for a property located in the People’s Republic of China, excluding Hong Kong and Macao 

 

To receive credit for a stay, you must sign in to your Hotels.com account (your "Account") when booking online.  To receive credit for a stay, when booking by phone, you must give the email address associated with your welcomerewards membership to the Call Center agent prior to booking. You cannot receive credit for a booking after the booking has been made.

Only the customer booking the qualifying hotel stay receives the loyalty credit. Guests do not.

Loyalty credits will be added to your Account within seventy-two (72) hours after you have completed your hotel stay.

You can check your Account and see how many loyalty credits you have earned at any time by logging into your Account at Hotels.com (the "Website") or calling the Hotels.com Call Center (at 800-2-HOTELS (800-246-8357)). You are responsible for ensuring the accuracy of your Account. If you believe that a booking was not accurately counted, call the Hotels.com Call Center, and we will investigate the matter. Bookings that are determined to be invalid as set forth herein are subject to disqualification.

Redeeming Loyalty Credits

When you have accrued ten (10) loyalty credits, you will receive one (1) free night at a welcomerewards eligible property. You can redeem your free night when you book a qualifying stay online or by phone.

The value of the free night will be based on the ten (10) non-expired loyalty credits associated with the reward night. The maximum value of the free night will be equal to the average daily rate, excluding taxes and fees, of the ten (10) night stays for which the credits were earned. You are responsible for paying for taxes, fees, meals, incidentals and any other costs associated with the booking or stay.  Where multiple currencies are used in earning your loyalty credits, the value of each credit is currently calculated using the currency you paid in earning the majority of the credits. Effective October 4, 2011, each credit will be calculated and displayed in the currency you used when you first booked a room as a welcomerewards member.  Credits earned prior to October 4, 2011 that are not in the currency you used when you first booked as a Program member will be converted to the currency you used in your first booking based on historical conversion rates.

Free night stays are subject to all applicable booking terms and conditions. You will not earn a loyalty credit for a free reward night's stay. Loyalty credits have no cash value, and the free night cannot be redeemed for cash. Moreover, if the night’s stay for which you are redeeming your free night costs less than the maximum value of your free night, you will not receive the balance in cash, credit or otherwise.

If you use the free night for a night’s stay that costs more than the maximum value of the free night, you must pay the difference.

If you have accumulated more than one free night, you may choose which free night to apply to a particular booking.

Your free night booking cannot be combined with any other offer, coupon, voucher or discount. This means, for example, that when you book your free night, you cannot also use a coupon.

If you redeem your free night for a booking that includes more than one night, the reward will automatically be applied to the most expensive night in the reservation, subject to its maximum value.

Free night stays are subject to all applicable room cancellation policies imposed by the property and passed on by Hotels.com. If you cancel a free night within the allowed cancellation period, your loyalty credits will be returned to your account. If you cancel a free night outside the timeframe that the cancellation policy allows, your credits will not be returned and you will lose the credits associated with the free night.

If you have to modify the dates of a booking that includes a free night, then you must cancel the booking and re-book applying the free night to the new booking.

Program Changes and Termination

Before October 4, 2011, each loyalty credit is valid for three (3) years from the date it is earned. After three (3) years from the date a loyalty credit is earned, the loyalty credit will expire and you will not be able to use that loyalty credit toward a free night.

Beginning October 4, 2011, loyalty credits will not expire as long as there is a qualifying purchase or redemption activity associated with your welcomerewards account at least once every 12 months. Each time a qualifying activity occurs, the expiration will be extended for another 12 months. "Qualifying purchase or redemption activity" means a rewards-eligible stay which has been both booked AND completed, or a redemption of loyalty credits for 1 or more free- nights. If there is no qualifying purchase or redemption activity during 12 month period, all credits in your account will expire and your account may be deactivated. Once expired, welcomerewards loyalty credits will not be reinstated.  To learn more about your expiration status, please sign in to your account at Hotels.com and view your account status online.

Hotels.com may modify any of the terms and conditions governing the Program – including, but not limited to, the rules for earning loyalty credits, the rules for redeeming loyalty credits, the hotels at which free nights may be redeemed, and the maximum value of a free night – at any time, with or without notice, even though these changes may affect your ability to use any loyalty credits or unredeemed free nights you have already earned. We may communicate changes to you electronically via email, through the Hotels.com website or other means.

The Program has no predetermined termination date and may continue until such time as Hotels.com decides to terminate the Program. Hotels.com may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date Program termination is announced to use any loyalty credits remaining in your account. After that date, any loyalty credits will be forfeited without compensation.

Your continued participation in the Program constitutes your acceptance of any changes to these welcomerewards  Terms & Conditions. You are responsible for remaining knowledgeable as to any changes that Hotels.com may make to these welcomerewards  Terms & Conditions. The most current version of these welcomerewards  Terms & Conditions will be available on the Website and will supersede all previous versions.

Best Price Guarantee Terms

  1. Best Price Guarantee - If you find a lower rate on hotels.com or on another U.S.-based website prior to the property’s cancellation deadline, we will either, at our option, refund the difference to you or cancel the reservation without penalty. Package reservations and reservations that cannot be cancelled are not eligible for this guarantee.
  2. Submitting a Claim - You must contact the customer call centre on or submit your request using the Best Price Guarantee form prior to the property’s cancellation deadline. Deadlines vary. Refer to your booking confirmation email or your booking details in ""My Account"" for the applicable deadline.
  3. Comparison Must Be to Same Itinerary - The Best Price Guarantee is available only for exact itinerary matches, including property, room type, applicable refund policy, and dates of travel as booked through hotels.com. In addition, the comparison must be to the same property purchased stand-alone through another website - in other words, properties booked on another website as part of a package are not eligible for the guarantee. The guarantee applies only to the cost of booked travel, as presented in the hotels.com search results, without including taxes and fees. It is not available for bookings on websites where the property or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
  4. Comparison Must Be Available - to the General Public. The Best Price Guarantee applies only to prices both advertised and available to the general public or on a website directed to consumers in United States. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and booked in the same currency as your Hotels.com booking (without reference to currency converters).
  5. Claim Verification - All requests are subject to verification by hotels.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the reservation. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
  6. Changes - We reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

General Terms

Hotels.com reserves the right to discontinue the participation privileges of any individual who engages in any fraudulent activity or uses the Program in a manner inconsistent with these welcomerewards Terms & Conditions or any federal or state laws, statutes, or ordinances. Discontinued participation privileges may result in the loss of all accumulated loyalty credits and benefits. In addition to discontinuance of participation privileges, Hotels.com shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary. While you are enrolled in the welcomerewards program, we may communicate with you via email regarding updates on your account or transactions.  Loyalty credits do not constitute the property of any participant and may not be  sold, transferred, combined with any other member's account, or assigned, and are not transferable upon death, as part of a domestic relations matter, or otherwise by operation of law. Except where prohibited, you agree that any and all disputes, claims, and causes of action arising out of, or connected with, the Program shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Dallas County, Texas. All issues and questions concerning the construction, validity, interpretation, and enforceability of these welcomerewards  Terms & Conditions, your rights and obligations, or the rights and obligations of Hotels.com in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of Texas, without giving effect to any choice of law or conflict of law rules (whether of the State of Texas or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Texas.

The Program is void where prohibited by law. The failure of Hotels.com to enforce any provision of these welcomerewards Terms & Conditions shall not constitute a waiver of that or any other provision. Hotels.com's decisions as to all questions or disputes regarding Program eligibility, earning or redemption of loyalty credits or your compliance with these welcomerewards Terms & Conditions are final.

Travel Destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Hotels.com urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, HOTELS.COM DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, "HOTELS.COM AFFILIATES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, HOTELS.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR, AT YOUR OPTION, WE WILL CANCEL YOUR RESERVATION WITHOUT ANY HOTELS.COM CHANGE OR CANCELLATION FEES.

HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND THE HOTELS.COM COMPANIES AND THE HOTELS.COM AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE HOTELS.COM COMPANIES OR THE HOTELS.COM AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE HOTELS.COM COMPANIES, OR THE HOTELS.COM AFFILIATES. THE HOTELS.COM COMPANIES AND THE HOTELS.COM AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE HOTELS.COM COMPANIES AND THE HOTELS.COM AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE HOTELS.COM COMPANIES, THE HOTELS.COM AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, despite the limitation above, the Hotels.com Companies, the Hotels.com Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Hotels.com Companies, the Hotels.com Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) One-Hundred Dollars (US$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Hotels.com Companies, the Hotels.com Affiliates, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify the Hotels.com Companies, the Hotels.com Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • (a) your breach of this Agreement or the documents referenced herein;
  • (b) your violation of any law or the rights of a third party; or
  • (c) your use of this Website.

Links To Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than Hotels.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software Available On This Website

Any software that is made available to download from this Website ("Software") is the copyrighted work of Hotels.com, Hotels.com Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Hotels.com Companies, Hotels.com Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Hotels.com Companies, the Hotels.com Affiliates, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Copyright and Trademark Notices

All contents of this Website are © 2012 Hotels.com, L.P. All rights reserved. Hotels.com, L.P. is not responsible for content on websites operated by parties other than Hotels.com, L.P. Hotels.com, Hotels, Hotels.com Wake Up Happy, Best Prices. Best Places. Guaranteed., FiveStar, Hotel Price Index, Hoteles, Hotles, HPI, IAN, IAN.com, Marvillo, Wake Up Happy, WelcomeRewards, the Smart Character, the WelcomeRewards logo and the Hotels.com logo are either registered trademarks or trademarks of Hotels.com, L.P. in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

If you are aware of an infringement of our brand, please let us know by e-mailing us at hotline@expedia.com . We only address messages concerning brand infringement at this email address.

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Claims of CopyRight Infringement and Counter-Notification

Hotels.com respects the copyrights of others. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it isn't properly filled out or if the complaint is incomplete:

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.
  3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices with respect to this Website should be sent to us by email to hotels-copyright@hotels.com for the fastest resolution.

You may also send us your notice using the contact information below:

Hotels.com, L.P.
Attn: IP/Trademark Legal Dept., DMCA Complaints
c/o NRAI
16055 Space Center Blvd., Suite 235
Houston, TX 77062

OR you may fax it to: (425) 679-7251, Attn: IP/Trademark Legal Dept., DMCA Complaints

We will review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or content so that he or she can make a counter notification.

We suggest that you seek legal counsel before filing a notice. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages (including costs and attorneys' fees). In one case involving online content (See Online Policy Group vs. Diebold, Inc.), a company paid more than $100,000 in costs and attorneys fees after targeting content protected by the U.S. fair use doctrine.

For any additional questions regarding the DMCA process for Hotels.com, please contact us at (425) 679-3753.

ACCOUNT TERMINATION:

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Hotels.com has adopted a policy of terminating, in appropriate circumstances and at Hotels.com’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Hotels.com may also at its sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

COUNTER-NOTIFICATION:

Hotels.com does not tolerate false claims of copyright infringement. If you believe that content that you posted to our site was mistakenly removed due to a false claim of copyright infringement, then you can submit a DMCA Counter-Notice. When we receive a properly completed counter notification, we will forward it to the complaining rights owner. In the U.S., the DMCA allows us to restore your content if the rights owner does not file a court action against you within 10 business days of receiving the copy of your counter-notice.

To file a counter notification with us, you must provide a written communication by fax or regular mail that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that content is not infringing the copyrights of others. If you are not sure whether certain material infringes the copyrights of others, then we suggest that you first seek legal counsel.

To expedite our ability to process your counter notification, please send us your notification using the following format:

  1. Identify the specific content that was removed or disabled by mistake. Indicate where that content appeared on Hotels.com’s site. Please provide the URL address if possible.
  2. Provide your name, mailing address, telephone number, email address, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Hotels.com, L.P. may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
  3. Include the following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.”
  4. Sign the paper.
  5. Send the written communication to the following address:

Hotels.com, L.P.
Attn: IP/Trademark Legal Dept., DMCA Complaints
c/o NRAI
16055 Space Center Blvd., Suite 235
Houston, TX 77062

OR you may fax it to: (425) 679-7251, Attn: IP/Trademark Legal Dept., DMCA Complaints

For any additional questions regarding the DMCA process for Hotels.com, please contact us at (425) 679-3753.

General

Your use of mapping available on this Website is governed by the terms of use set forth at http://maps.hotels.com/mapservice/termsOfUse.jsp?app=Hotels.com.

This Website is operated by a U.S. entity and this Agreement is governed by the laws of the State of Texas, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Dallas County, Texas, USA, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Hotels.com Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Hotels.com with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Hotels.com with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Seller Of Travel

Hotels.com is a registered seller of travel in each of the states listed below:

California registration number: 2083949-50
Florida registration number: ST-36670
Iowa registration number: 862
Nevada registration number: 2007-0019

Registration as a seller of travel in California does not constitute the state's approval.

New York State Tax Registration

Hotels.com, L.P.’s New York sales tax vendor registration number is 752942061 and its New York City hotel occupancy tax registration number is 033984.

Please click here for additional information: New York State certificate  New York City certificate

Service Help

For quick answers to your questions or ways to contact us, visit FAQ our Customer Care. Or, you can write to us at:

Attn: Customer Service Hotels.com, L.P. USA 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240

Revised and Effective as of August 14, 2012
©2012 Hotels.com, L.P. All rights reserved.