All hotels in Helsinki, Finland
1 room, 2 adults
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent
"Good Budget Hotel centrally located"
Good budget hotel in a safe neighborhood with a mini-market across the street and a pizza restaurant adjacent next door. It was a 10-minute walk from the main train station. The room was cozy and kept nicely warm. The bathroom is kind of funky since it's this whole box unit thing. The shower worked great, hot water stayed hot. The only drawback is there is no ventilation. It's a no frills hotel but works great for a short stay.
Verified Hotels.com guest review
Family trip Nov 19, 2014
Valerie
us
3.5 / 5Good

Score breakdown (from 840 reviews)

  • Location
    Great location
  • WiFi
    Good internet service
  • Cleanliness
    Quite clean
  • Room
    Room is all right
  • Service
    Service could be improved
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5.0 / 5Outstanding
"Uber cool stay in Helsinki"
This hotel has automated key coding for your building and room. You cannot check in before 16:00 with your code as there is no one to check in with. The room is great. Very smart design to give everything you need within a compact space. I was very comforable and liked the room. Good location near shops and restaurants and within easy walking distance of sites.
Verified Hotels.com guest review
Response by Heidi H
Dear Victoria, thank you for reviewing us. It's nice to know you enjoyed your stay with us! I hope you had a nice time in Helsinki :)
2 night trip Jul 13, 2017
Victoria
us
5.0 / 5Outstanding
Rooms were very nice and easy access.
Verified Hotels.com guest review
1 night trip with friends Jun 10, 2017
Justin
us
4.0 / 5Excellent
"Not a typical hotel, read on"
The hotel doesn't have any staff or front desk, you get a room# and access code prior to check in and you are pretty much on your own which can be very inconvenient. They have a phone in the lobby which connects to their service desk somewhere but no one ever picks up the call. With that said, If you arrive Helsinki early or leaving late. there is no storage for your luggage. If you didn't know this you would be dragging your luggage around town trying to find a storage (Central station is probably the only option), or going to different attractions with them. Also, there is no room service at all, I stayed 4 nights and no one came to clean the room, removing garbage and all, which I didn't mind but something you should know. Overall I enjoyed my stay, wifi is reliable, location is great and the room condition is acceptable.
Verified Hotels.com guest review
4 night romance trip Mar 29, 2017
A Traveler
us
3.0 / 5Good
No parking in hotel
Verified Hotels.com guest review
4 night romance trip Feb 15, 2017
Laimonas
us
5.0 / 5Outstanding
The taxi driver took us to boulevard with the same name and it wasn't pleasant to discover that there is not any hotel. But then he managed to find the hotel. The room was comfortable.
Verified Expedia guest review
Other trip Dec 12, 2016
A Traveler
us
4.0 / 5Excellent
"Central location in Helsinki "
New experience to check in with a number / code. But easy and efficient. Room was ok and bed fine. Quiet at the hotel and nice pizza at the basement. Fair price.
Verified Expedia guest review
Response by Veronica
Dear Traveller, Thank you for this positive feedback! We are really happy to hear that you liked our concept, even if it was something totally new!
Other trip Dec 5, 2016
T
us
3.0 / 5Good
"Cheap hotel at the heart of Helsinki "
It was easy to find, and it is located in the heart of the city. The location is very convenient. It is OK for the price. Convenient. Not special though. It might be recommended for budget travelers.
Verified Expedia guest review
Other trip Nov 21, 2016
P
us
4.0 / 5Excellent
"Interesting experience"
An unusual hotel. No reception desk, no staff in the halls. But the room was decent size, and all of the necessities a single traveller would want were there. The only suggestions I'd make would be to put some small night table(s) at the top end of the bed and to clean the ugly looking mattress (which is still of good quality though).
Verified Travelocity guest review
Response by Laura
Dear Val, thank you for taking the time to write a review. It's nice to hear you enjoyed the amenities in the room! I will ask our cleaners to check the condition of the mattresses, and your suggestion for improvement regarding night tables will be taken into consideration when improving our services. I hope you enjoyed your time in Helsinki!
Other trip Sep 27, 2016
A Traveler
us
1.0 / 5Poor
"Warning! No staff around"
If I had known about this new "concept" in the hotel industry, I would have never booked. A couple of days before my stay, I received an email in Finnish. (Note: Finnish is not an Indo-European language, so knowledge of German, Swedish or any other language won't help.) No big deal, I thought, because many hotels send notices in advance. When I got there during a rainy mid-morning August day, I was stunned to find no one there. Fortunately, some other guests were leaving so I was able to go inside and use the phone to talk to a live human. I found out there was no way to check in until 4 pm, and there was nowhere to leave my bags. So the person told me to schlepp my bags to the central train station more than half a mile away in the rain. Storing my bags there cost 6 euros, thus depleting some of the "savings" I received from booking this budget hotel. There were no restrooms available in the "lobby". I stayed for two nights and there was no cleaning in between. The room was acceptable but really there was an eerie feeling with no hotel staff. From self-checkouts to now automated hotels, I know everyone is trying to save to meet the bottom line. But I would rather have someone employed to provide me human contact when I am in a foreign city and don't speak the language, one of the world's hardest, even if it costs a little bit more. At least warn us when booking not to expect staff so we can make a choice whether or not to support this new "concept"
Verified Hotels.com guest review
2 night trip Aug 13, 2016
A Traveler
us
5.0 / 5Outstanding
"nice self service hotel, centrally located"
There are TWO entrances, check your room number against what is posted and follow signs to YOUR correct entrance.
Verified Hotels.com guest review
1 night romance trip Sep 12, 2016
A Traveler
us
4.0 / 5Excellent
"No entry before 4 pm"
No desk staff, code to open doors given via email. WILL NOT WORK BEFORE 4pM. Everything else lovely.
Verified Hotels.com guest review
Response by General Manager
Dear Anonymous, thank you for taking the time to write a review. Our door code system operates automatically, and we are therefore unable to provide an earlier check-in or a later check-out. I hope you had a nice time with us.
1 night trip with friends Aug 27, 2016
A Traveler
us
4.0 / 5Excellent
"Nice hotel, clean."
It was good experience. The code entering for in and out is great.
Verified Expedia guest review
Other trip Aug 12, 2016
A Traveler
us
4.0 / 5Excellent
"No frills hotel close to the bus station"
The Omena is a "no frills" hotel. You are emailed a door code and a room number. Check in is not until 4pm (which can be a problem when you arrive on a train, bus or plane and have no where to store your luggage (as we found out). There is no staff on site, so don't have an immediate need. The hotel itself was clean, and they were doing some maintenance on it during our stay.
Verified Expedia guest review
Response by Laura
Dear Sarah, thank you for your feedback. As per our hotel concept of self-service hotels, we do not have any staff on site. In case of any problems or questions, all our guests can contact our 24/7 customer service. Unfortunately an earlier check-in is, for the time, not possible, since our door code system operates automatically, and the door codes activate at check-in time. Luggage storage is not provided at the hotel, but you can find luggage lockers at the railway station nearby! I hope you enjoyed your visit to Helsinki!
Other trip Jul 23, 2016
Z
us
4.0 / 5Excellent
"Different, but good"
No desk clerks is a bit difficult to get used to, but as long as you don't run into any problems with your room, or your door code, or the internet, etc., it is very cool. You are never worried abut losing your key because there isn't one. As long as no one finds out your code, your room should be fairly secure. It is an excellent location, just 5 minutes to Stockmann's, 8 minutes to the train station, 10 minutes to Market Square and the ferry to the Sea Fortress, tons of restaurants, bars, cafes, markets. I liked the funky room decor, and enjoyed the fridge and microwave. Shower was good. Only negative is the 4 pm check-in time, most especially because, as it is self check-in, then there is no way to drop your bags to go sightseeing while you wait for check-in. Fortunately, I knew this ahead of time and checked my bags at the train station while I relaxed in town waiting for 4 o'clock. Also, 4:00 is late for ANY hotel. There were several people who waited on a bench right outside the hotel for 4-5 hours for check-in. Why they did not go leave their bags at the station and do something besides sit there, I do not know. As long as you have no issues with your room, code, internet, etc., then I can totally recommend Omena Hotel.
Verified Hotels.com guest review
Response by General Manager
Dear John, thank you for writing your review! It's great to hear you enjoyed our hotel concept, the facilities in the room and the location of our hotel. Even though our hotel is self-service, our customer service can be reached around the clock. So, in case any problems occur or any questions arise, all our guests can contact our customer service either by email or by phone. There's also a customer phone at the hotel lobby, that can be used to address our customer service directly. The 4pm check-in time is due to our automatic door code system, and unfortunately we are not able to provide an earlier check-in. We also cannot offer luggage storage at the hotel, since there is no staff on site to look after the luggage. I hope you enjoyed Helsinki and your stay with us!
2 night trip Jul 9, 2016
John
us
1.0 / 5Poor
"Very bad Service."
It really was a bad experiment. There is no reception, no room service, nobody to talk or to complain to. The room was without a dressing, cloths board or even shelves to arrange cloths.
Verified Travelocity guest review
Response by Laura
Dear Hazem, thank you for taking the time to write a review. I'm sorry you did not enjoy our hotel concept. As self-service hotels, we have no staff on site and therefore also no reception desk or room service. We do, however, have a customer service, which can be reached around the clock both by phone and by email. The contact information can be found in the booking confirmation or you can use the phone in the hotel lobby to contact us. We are always happy to help in any given situation!
Other trip Jul 8, 2016
A Traveler
us
4.0 / 5Excellent
"Much for money - a concept I like"
Excellent location while wisiting my sons family
Verified Hotels.com guest review
3 night family trip Jun 6, 2016
Thomas
us
2.0 / 5Fair
The room was small. Not bad if you are alone and want to rest I guess. Anything other than that you're better off staying somewhere else. The hotel looked like a construction zone, trash and construction equipment all over the place.
Verified Hotels.com guest review
1 night trip Jun 4, 2016
A Traveler
us
5.0 / 5Outstanding
The lack of any staff would be worrying if there were any problems, but I had none. Very comfortable bed, shower was way better than most in Europe, and the locations was extremely convenient
Verified Hotels.com guest review
Other trip Nov 21, 2015
ian
us
3.0 / 5Good
"NO VISIBLE STAFF"
Although the hotel has a very convenient location, it's clean, And in general terms comfortable; I didn't like the experience of not having human contact with people from that hotel At all. Our check in time was set for p.m. and we arrived at two on we had to wait on till four outside in the very cold weather for the access code to activate and then we can get into the room. Not having staff gives no room for flexibility or unexpected situations that you experience as a traveler .
Verified Expedia guest review
Response by Kind regards, Heidi H from Customer Service
Hi and thank you for the feedback. Our hotel concept is indeed quite unique and understandably it might not be to everyones liking. We are looking into possibly solutions to the check-in time, but otherwise we recommend that you can eg. use the storage lockers found at the railway station.
Other trip Oct 3, 2015
A Traveler
us
4.0 / 5Excellent
"Nice with reasonable price"
Clean and nearby central city by walking, will stay next time. Anyway, need to feel comfortable with no reception condition.
Verified Hotels.com guest review
Business trip Sep 24, 2015
Chia-Ching
us
5.0 / 5Outstanding
No staff present, everything is automated with door codes. I liked this. Part of the room resembled a 1950s American diner with a bright red plastic wall, but other than that, everything was great and comfortable. The room I had had 2 beds and two couch-chairs that could unfold into beds (maybe small beds?) if needed.
Verified Expedia guest review
Other trip Sep 7, 2015
A Traveler
us
5.0 / 5Outstanding
"Great hotel for the price."
I read a few bad reviews but still booked it. If you want a 5 star hotel then you have to pay for it. But for an affordable price there is nothing I could complain about his hotel. Rooms are well clean and spaceous. Stayed for 3 nights and never heard noises. And the best is the location! 5 minute walk and you are in the center. Close to everything. I have a very pleasant stay this Helsinki hotel.
Verified Expedia guest review
Other trip Jul 26, 2015
Karina
us
3.0 / 5Good
"Very simple hotel. Spacious rooms, but no staff"
Central location in Helsinki. Gusts are emailed an access code to enter the building and their rooms. There is no front desk or staff (other than cleaning staff). So if you want any kind of support or services, you should go elsewhere. Unfortunately there is no "not applicable" in the staff rating for Expedia, so I entered "disappointing" - which it was, actually, as I arrived early and it would have been nice to speak to someone about leaving bags until the 4pm check in.
Verified Expedia guest review
Other trip Jun 20, 2015
A Traveler
us
5.0 / 5Outstanding
"Clean and nice central hotel."
Loved the hotel. It had everything that I needed. Great to have extra space to sit down and work. I liked the idea of not having any staff and all communication done over the e-mail. With a central location as it is no need for concierge. A coffee shop and a grocery store are across the street. Very helpful. I travel a lot and for the price I get what I need and do not pay for things that don't need.
Verified Hotels.com guest review
Business trip Jun 12, 2015
Georgiy
us
5.0 / 5Outstanding
"Good Hotel & Close To The City Center"
Over all experience is excellent! Quick check in no reception. Room number & door code are email to you 24 hours prior to your arrival. Rooms are spacious with microwave & refrigerator. Beds are comfortable!!!!
Verified Expedia guest review
Other trip Jun 5, 2015
A Traveler
us
4.0 / 5Excellent
"Helsinki visit"
It was a bit confusing on how to get in (no person to check-in). Once that was figured out, everything else was fine.
Verified Hotels.com guest review
Family trip Jun 1, 2015
A Traveler
us
4.0 / 5Excellent
"Good Budget Hotel centrally located"
Good budget hotel in a safe neighborhood with a mini-market across the street and a pizza restaurant adjacent next door. It was a 10-minute walk from the main train station. The room was cozy and kept nicely warm. The bathroom is kind of funky since it's this whole box unit thing. The shower worked great, hot water stayed hot. The only drawback is there is no ventilation. It's a no frills hotel but works great for a short stay.
Verified Hotels.com guest review
Family trip Nov 19, 2014
Valerie
us
3.0 / 5Good
Elevator was broken. Had to carry heavy luggage up the stairs.
Verified Expedia guest review
Other trip Sep 24, 2014
A Traveler
us
2.0 / 5Fair
spartan, clean, convenient location, no frills, all service is by email and internet
Verified Hotels.com guest review
Business trip Sep 23, 2014
MWM
us
3.0 / 5Good
"Clean. Good location. Brave New World."
This is the hotel of the future? There is no desk. Communication is by email. You are given an access code. There is NO social aspect to staying here. The location in Helsinki is very good. There is no dining area. There are options for food in local restaurants and it seems that some stays include breakfast locally. Ours did not. The room was neat, clean.
Verified Expedia guest review
Other trip Sep 22, 2014
Larry
us
4.0 / 5Excellent
"Roomy room and nice location"
We have now stayed in all three Omenahotels in Helsinki, and this one at Lönnrotinkatu is clearly the best. The Access to the room coulld be earlier than 16 hrs.
Verified Hotels.com guest review
Family trip Sep 9, 2014
Jouni
us
4.0 / 5Excellent
"nice hotel close to the center"
Clean room, enough space - there' s a separate sitting area, good location. You can easily walk anywhere in the city from the hotel, Helsinki being very small. I can't say I'm a big fan of the express check in invention, because there is no reception, so nowhere to leave your luggage if you arrive earlier or need to spend some time in the city after check out. The check in is at 4 PM, which is the latest I've ever heard of, and the door code is only activated then, which means you cannot enter the hotel before 4:00. We stayed there on a Saturday night and it was quite noisy, as there are some clubs on the street. There's a fridge in the room with a glass door and a big light inside, that didn't help us sleep either. But I guess I would stay there again if ever in Helsinki.
Verified Hotels.com guest review
Other trip Sep 9, 2014
Maria
us
5.0 / 5Outstanding
"Service is excellent. Good locatiom"
Hotel location is excellent, walking distance to shopping mall
Verified Hotels.com guest review
Trip with friends Aug 24, 2014
Erlinda B Soliven
us
1.0 / 5Poor
"Helsinki visit"
Only the cheap price and central location made this room bearable. It was misrepresented on the website (much smaller than shown), was stuffy, and very noisy. We jokingly referred to it as the "bed box" and will never stay there or in another Omena property ever again.
Verified Hotels.com guest review
Family trip Aug 22, 2014
Jon
us

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
The trip was good, exept the bad weather.
Verified Hotels.com guest review
2 night romance trip Jul 15, 2017
Leon
gb
3.0 / 5Good
"Everything impersonal but clean and it works"
I was surprised of their system. Only codes sent before, no reception. But it works. Only draw back is check in time, had to leave bags at train terminal which was not so bad, but one should know this.
Verified Hotels.com guest review
2 night family trip Jun 8, 2017
FERNANDO
mx
4.0 / 5Excellent
The location was very central to all transport. Room was small but functional. The only complaint was that the room was very hot. There were no windows to open and no air-conditioner to turn on to cool the room.
Verified Hotels.com guest review
2 night romance trip Jun 12, 2017
A Traveler
au
4.0 / 5Excellent
"Comfortable Hotel"
Great. Helsinki is an amazing city.
Verified Hotels.com guest review
2 night romance trip Jun 9, 2017
Elaine
ca
4.0 / 5Excellent
"Very good location and easy to take bus and train"
The room is big and clean, has all you need inside the room, TV, hair dryer, kettle, chair and small table......... The only thing needs to know is that there is no front staff in the hotel, visitor requires to get the room number and entry code before arrival. I will stay in this hotel again.
Verified Hotels.com guest review
1 night trip Jun 11, 2017
Shu Pui
as
4.0 / 5Excellent
"Great hotel if your on a budget"
For what you pay, this hotel is great. Yeah there are no staff on-site so if you're a fussy customer who relies on staff presence, I wouldn't recommend it. But for short stays, it does the job. Rooms are spacious, clean, comfortable and well equipped. Check in and out is automated with a key code so all you need to do is arrive after check-in time (which is a bit later than usual at 4pm) and more importantly check out before 12pm or else you get locked in - simple!
Verified Expedia guest review
Other trip Apr 17, 2017
A Traveler
gb
5.0 / 5Outstanding
"So simple"
Get an email with a door code, room number and address, with phone number for enquiries or emergencies... That's it... Arrive and walk in as you please, no language barrier, no confusion and there's a convenience store right across the road. Won't be great for romantic getaways, but perfect for those singles, couples or groups who are happy to get on with it themselves.
Verified Expedia guest review
Other trip Apr 17, 2017
A Traveler
gb
2.0 / 5Fair
"no consideration of customer comfort"
i had very bad experience as health and safety is a big concern, no phones at home to call emergency if needed. the room has never been cleaned for 5-nights of my stay, no substitution of the consumables like tea/coffees. no safe for locking important stuff instead of carrying them all the time, in the absence of reception desk there should be detailed information in the room for accessing anything needed urgently,
Verified Expedia guest review
Other trip Apr 8, 2017
F
gb
3.0 / 5Good
"Tiny space but good location"
Rooms advertised as sleeping 4 are not really fit for purpose if you travel with friends as the space is really cramped and there's only 1 "real" bed in the room. Location however is great and gives you extremely easy access to local attractions.
Verified Hotels.com guest review
2 night trip with friends Mar 29, 2017
Etienne
gb
4.0 / 5Excellent
"Great location"
For a budget hotel it was great - clean, safe, so close to everything you would need in a city.
Verified Expedia guest review
Other trip Mar 20, 2017
A Traveler
au
3.0 / 5Good
"Good but very basic"
The quality-cost ratio was excellent.
Verified Hotels.com guest review
Response by General Manager
Thank you for the feedback, we hope you enjoyed your stay!
3 night trip Feb 21, 2017
A Traveler
4.0 / 5Excellent
"Little inconvenient"
The room was in general good, but the drain of the shower and the sink was block. Moreover, the remote control of the tv was really disgusting i needed to be clean.
Verified Hotels.com guest review
Response by General Manager
Dear Anonymous, Thank you for taking the time to give us feedback. Customer feedback is very important to us so we can develop and improve our customer experience! We are very sorry for the problems with your room. We really hope that you were in contact with our 24/7 customer service, so we had a chance to help you out! We will make sure that the cleaners also receive your feedback about the cleanliness of the room, so they can improve as well. BR, Heidi, Omena Hotels
1 night romance trip Feb 21, 2017
A Traveler
ca
3.0 / 5Good
"Good for Value"
The room is small for 4 person to stay. Anyway, the price is right. Therefore nothing to complaint. Internet access is superb. You might find a bit worry if you are use to the assistant of hotel staff as this hotel do not have reception.
Verified Hotels.com guest review
Response by General Manager
Dear Karen, thank you for the review! Though we have no staff on site, our customer service is open 24/7. You can reach our customer service through the customer phone in the hotel lobby, for example. Our customer service is always ready to provide help and assistance in any given situation! I hope you enjoyed your stay with us. Best regards, Laura
1 night trip with friends Dec 14, 2016
Karen
sg
4.0 / 5Excellent
"Good location hotel, 16:00 check-in is concern"
This is no reception desk hotel, you will received room number and pass code 2 days before you check-in, but the check-in time is 16:00, it is a bit late. If you have big luggage sorry there is no store to keep your luggage, you should left your luggage in train station. This is a big concern if you arrived in morning time. There is a hotline phone at the lobby, they are very helpful that help me to call a taxi when we leave and the taxi arrived in 5 minutes.
Verified Hotels.com guest review
Response by General Manager
Dear Chi Chung, thank you for taking the time to write your review. It's great to hear you enjoyed our services! A happy customer is the best reward we can get. Thank you for your feedback on our check-in time. We are improving our services all the time, and your feedback will most definitely be taken into consideration when considering our check-in time in the future! Best regards, Laura
1 night family trip Dec 4, 2016
Chi Chung
as
4.0 / 5Excellent
"Convenient and clean hotel"
The location of the hotel and the room are excellent, however, it's so difficult for travelers who come from Asia, since there is no reception, it's fine if we were informed and got the room no. and access code beforehand, we were quite puzzled at that time. Luckily, 2 kind Finnish people helped us to call the reception for getting the code. Besides, we asked for a double bed, but they were only 2 mattresses combined. Also, we prefer a take out shower head instead of a fixed one. Nonetheless, to be honest, the condition of room is really great, clean and spacious, we really love it.
Verified Hotels.com guest review
Response by General Manager
Dear Ka Kee, thank you for reviewing us! I'm so sorry you didn't receive the room details in time. It's nice to hear you received help from passers-by! I'm sorry the bed wasn't to you liking. All our rooms are equipped with a similar double bed, so unfortunately we weren't able to fulfill your request. However, I'm very glad to hear you enjoyed staying with us nonetheless! Best regards, Laura
2 night romance trip Dec 7, 2016
Ka Kee
as
2.0 / 5Fair
There were empty bottles right in front of our room that didn't get cleaned for 2 days.
Verified Hotels.com guest review
Response by General Manager
Dear Toshko, thank you for the review! I'm terribly sorry there were empty bottles in front of your room. This is most certainly not up to our standards. I will immediately contact the company in charge of cleaning at the hotel to make sure they will be more thorough with the public spaces in the hotel in the future. Best regards, Laura
4 night family trip Nov 14, 2016
A Traveler
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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